01Send us a message
Tell us what happened and we’ll get back to you by email. The more specific you are — the recipe, the link, what you tapped — the faster we can fix it.
Message sent
Thanks — it’s in our inbox. We’ll reply to your email, usually within a day or two.
02Common questions
A few things we get asked most often. If yours isn’t here, just send us a message above.
A recipe I imported came out wrong or empty.
Send us the exact link you tried, using the form above. Some sites block automated readers, and video posts can be age-gated, which stops us reading them at all. We can usually tell you within a day whether a given site is fixable.
My recipes are not showing up on my other device.
Your library syncs when the app starts. Make sure both devices are signed in to the same account, then fully close and reopen the app on the device that looks out of date. If it is still missing after that, tell us the recipe title and roughly when you saved it.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, not by us, so they have to be cancelled where you bought them — Settings → your name → Subscriptions on iPhone, or Play Store → Profile → Payments & subscriptions on Android. Cancelling stops the renewal; your Pro features run to the end of the period you already paid for.
I paid for Pro but the app still shows me as free.
Open the app, go to Account and pull down to refresh, which re-checks your purchase with the store. If it still shows free, send us the store receipt email and the address on your RecipeBox AI account and we will fix it manually.
I want to delete my account.
You can do it yourself in the app — Account, then Delete Account at the bottom. The full walkthrough, including what is erased and what we are legally required to keep, is on the delete account page.
I did not get the confirmation or password reset email.
Check your spam folder first, and if you signed up with Apple’s Hide My Email the message goes to your relay address rather than your usual inbox. Still nothing after ten minutes? Tell us the address you signed up with and we will re-send it.
Looking to remove your account? There’s a full walkthrough on the delete account page.
03Other ways to reach us
Prefer your own mail app, or need to attach a screenshot? Email works just as well — it reaches exactly the same inbox.
Email us directly
We read every email — usually back to you within a day or two.
Already have the app?
You can send the same message from inside RecipeBox AI — open Account, then Send Feedback. It arrives with your device and app version attached, which helps us reproduce bugs.